MLGW issues “streetlight challenge” to customers
By Glen Thomas
Memphis Light, Gas and Water has issued a challenge to its customers in an effort to improve nighttime safety. MLGW’s Streetlight Challenge gives the utility a week to fix common streetlight outages or the utility will name the streetlight after the person whom reported the outage.
“Most of the time we do not know that a streetlight is out unless our customers let us know,” said MLGW President and CEO Jerry Collins Jr. “We need our customers’ help to keep their neighborhoods safe by ensuring streetlights and leased outdoor lights are working.”
Outages that can be restored by replacing burned out bulbs, photo cells or day burners will be repaired within seven days. If the utility fails to do so, the first customer who reported the outage will receive a certificate from Collins declaring that streetlight to be named after that person. Some outages, such as those involving underground wiring or downed poles may take longer than seven days to repair. If repairs will take longer than seven days, MLGW will contact the customer.
“We want our customers to know just how hard MLGW employees work for our community. Safety is a top priority for us and this is a way that we can guarantee that streetlight repairs are made quickly,” Collins said. “It is our guarantee to customers.”
Customers can report a streetlight outage online at mlgw.com or they can call MLGW’s Customer Care Center at 901-820-7878. When calling you can save time by using the quick code 1-2-1-4 for English speakers or 3-2-1-4 for Spanish speaking customers. Please fill in all information asked for, including a call back number in case the utility has questions. An accurate address and the pole number, the number found on a metal plate about eye level on the pole, are vital to ensuring repairs are made.
MLGW wants to remind customers that not all streetlights come on at the same time. Please wait for complete nightfall to occur before determining if a streetlight is not working.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. An April 2010 survey showed that MLGW has the second lowest combined (electric, natural gas, water and wastewater) residential rates out of 50 major US cities.